Studio Policies

Studio Policies & Requirements

Our studio follows strict guidelines set forth by the Fraser Health Department, our insurance company and through our licensing with the city of New Westminster, BC. Please read below before scheduling your appointment.

Age Restrictions - Tattoos

All clients are required to be 18 YEARS OF AGE or older, with no exceptions. All persons are required to show valid Photo ID before their appointment may begin. Accepted forms of ID would be a Driver's License, Passport, Health Card with photo, Birth Certificate with Student Photo Card.

Age Restrictions - Piercings

The age for getting a piercing WITHOUT parental consent is 16 YEARS OF AGE or older, with proper ID. For those under the age of 16, we require a parent or legal guardian to be present and to sign your waiver form. Accepted forms of ID would be a Driver's License, Passport, Health Card with photo, Birth Certificate with Student Photo Card. We require all clients to present ID before their appointment, for both parent and minor.

Children aged 5+ are able to get earlobe piercings with valid ID from the signing parent. We do not pierce babies, and will only pierce children with their own consent.

Ages 14+ can get a basic Helix/Flat, Conch, Earlobe(s), Nostril, and Navel. Both client and signing parent must have valid ID.

Ages 16+ can get any of the above-mentioned piercings, plus Septum, Tragus, Daith, Rook, Lip (multiple placements), Eyebrow, Forward Helix, Anti-Tragus, Snug and various other cartilage piercings. Clients MUST provide valid Photo ID to sign for themselves.

Ages 18+ is required for Tongue, Bridge, Industrial, Nipples, Angel Fangs, Cheeks, and Micro-dermals implants. Clients MUST provide valid photo ID. Parents/guardians CANNOT sign for these piercings if under the age guidelines due to health and safety risks, as well as our moral and ethical obligations.

Identification

All clients are required to bring at least ONE PIECE of valid photo ID for Tattoo Services. Valid ID is also required for clients receiving Piercing Services, as well as their parent/guardian if they are required to consent for a minor. Accepted forms of ID would be a Driver's License, Passport, Health Card with photo, and/or Birth Certificate with Student Photo Card.

Please Note: If your ID does not have your photo or is expired, we cannot accept it for your appointment.

Signing For Minors (Piercings)

In order to sign for a minor, only a parent or legal guardian may sign our waiver form of consent, and must be physically present during the procedure. Other family relatives, friends, or other do not qualify. Letters written by a parent or guardian, emails, phone calls, etc. are not accepted.

Late Arrivals

PIERCING - We ask all Clients to arrive 5 – 10 minutes early for your appointment to allow time to sign waiver forms, pick out your jewelry, and discuss placements. Arriving late may not leave your piercer with enough time to complete your appointment before their next scheduled client. This may result in us needing to delay your appointment until the next available timeslot that day.

TATTOOS – Clients should arrive 5 – 10 minutes early for your appointment to allow time to sign waiver forms, and go over your design. Arriving late may result in our artists not having enough time to finish your tattoo before their next appointment, and you may be asked to reschedule your appointment, while forfeiting your deposit in more serious cases.

Rescheduling a Piercing Appointment

Please cancel or reschedule your piercing appointment within 24 hours of your scheduled date and time or you may be subject to a $20 cancelation fee.

Rescheduling a Tattoo Appointment

To reschedule a tattoo appointment please inform us at least 48 hours before your scheduled appointment. Failure to call, email or inform us prior, or not showing up altogether will result in forfeiting your deposit and a new deposit would be required to book in once more.

Tattoo Deposits

A Tattoo deposit is NON-REFUNDABLE and is required to book in ahead of time for your tattoo. This deposit is required to secure your appointment with your artist, and will be deducted from the cost of the final session of your tattoo. This deposit is forfeited by the client if they do not show up for their appointment or if they do not provide at least 48 hours of notice to reschedule, with no exceptions. If a client loses their deposit and would like to rebook, a new deposit would be required for any future sessions.

Tattoo Touch Up Policy

Our artists will provide free touch ups on most healed tattoos, so long as they are booked within a certain timeframe. Each Artist has their own Touch Up Policy, so be sure to ask them ahead of time to avoid any confusion.

Please Note: We do NOT offer free touch ups on hands, fingers, feet, elbows, or faces, as those areas are prone to fading, even with the most experienced of artists. Free touch-ups may also be excluded if the client damages their healing tattoo due to improper aftercare routines.

Walk-in Policy

Our studio is more than happy to provide Walk-in services for both piercings and tattoos, and clients will be served on a first-come-first-serve basis. Please note, our Piercers/Tattoo Artists will always prioritize appointments first, so it’s always best to call in ahead of time, or book an appointment to avoid wait times.

Jewelry Deposit Policy

For any custom jewelry order to be placed, orders are subject to a 50% deposit, and may require the client to pay for any shipping fees. Cancelled orders will be ineligible for a refund if orders have already been placed and shipped. The remaining balance will be due the day of pickup.

Jewelry Order Pick-up

Jewelry orders, or promotional giveaways must be picked up within 90 days or the piece will be released back into inventory. Jewelry deposits on orders will be forfeited in this instance.

Jewelry Warranty Policy

Damaged/Defective jewelry may be covered by our manufacturer’s warranty. Please contact the studio to inquire about your piece. Lost jewelry is not considered damaged, and any jewelry damaged directly by the improper use of the client will not be covered by the manufacturer or Blue Aura.

Jewelry Exchanges or Refunds

As per Fraser Health guidelines, as well as our what our insurance policies state, all jewelry is final sale. No exchanges or refunds will be permitted.

Gift Cards

All Gift Cards are FINAL SALE. No exchanges or refunds. Not redeemable for cash. Blue Aura is not responsible for lost or stolen gift cards.

Right to Refuse

At Blue Aura Tattoo & Piercing Studio our team strives to provide the best possible service in a healthy and safe manner. If at any point our team feels you are a harm to yourself or others around, or if your request contradicts our moral and ethical obligations, we may exercise our right to refuse service, or suggest an alternative course of action.
We reserve the right to refuse to perform piercings or tattoos on minors, women pregnant or nursing, anyone who is recently recovering from surgery, persons who are under the influence of drugs and/or alcohol, or persons forced by another party to receive a service.
Blue Aura reserves the right to refuse service to anyone who is rude, vulgar, disrespectful, violent towards property or persons both staff and customers or abusive to staff and customers in any way. Let’s keep our studio a peaceful and positive place to be.